Return and Cancellation Policy
In the unlikely event that you are not happy with your Whipped Bakeshop dessert, please let us know about the problem within 48 hours and then return the uneaten portion of your dessert to the bakery within three business days of receipt of your product. Full or partial refunds and store credit are decided on a case-by-case basis, but our goal is always to have you leave happy. If we have made a genuine mistake (the product was not made correctly), we will certainly make it right. We are not able to offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference. Most people love our flavors, but it's impossible to predict everyone's particular taste preferences. If something has gone wrong, please let us know right away!
Please be aware that we are unable to cancel orders with less than 10 days notice. In some, but not all cases, it may be possible for us to offer full or partial store credit for a future purchase in the event of a cancellation. Amount of potential store credit depends on how much work has already been done on the cancelled order.
For orders placed after April 1, 2020, we are not able to offer refunds for events cancelled due to COVID-19. However, we are happy to offer you store credit for a future purchase. We can also work with you to move your order to a different date. If your event has been affected by COVID-19, please email us at [email protected] and we'll help you get it sorted out.